RETURN & REFUND POLICY

At Onechill24, we want you to be completely satisfied with your purchase. Since our products are printed on demand and custom-made just for you, we have established a clear and fair policy for returns and refunds.

Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns & Replacements

To be eligible for a return or a free replacement, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.

We happily offer a free replacement or full refund if your order matches any of the following scenarios due to our error:

  • The product arrives damaged, defective, or misprinted.
  • The product size, color, or style does not match what you ordered.
  • The actual measurements of the apparel differ significantly (more than 1.5 inches) from our official size chart.
  • The package is lost in transit (confirmed by the tracking system).

If you experience any of these issues, please contact us immediately at [email protected] with your order number and clear photos/videos showing the defect or the measurement discrepancy. Please do not send your purchase back to the manufacturer.

2. Situations Not Eligible for Refunds

Please review your order carefully before checking out. We are unable to issue a refund or replacement in the following cases:

  • The customer provides an incorrect or incomplete shipping address.
  • The customer selects the wrong size, color, or item variant.
  • The customer requests a cancellation or modification after the order has already entered production (more than 6 hours after purchase).
  • The customer refuses to accept the package upon delivery.

3. Order Cancellations & Modifications

We accept order cancellations or changes (such as updating the shipping address or size) within 6 hours from the time you complete your payment. After 6 hours, your order is automatically sent to our production facility, and we can no longer cancel or modify it. To request a change, please email us immediately at [email protected].

4. Sale Items & Customized Orders

  • Sale Items: Regular promotion and sale items are fully eligible for refunds and replacements under the same conditions listed in Section 1.
  • Customized Items: Items with personalized names, numbers, or custom designs are final sales. We cannot accept returns or refunds for personalized items unless they arrive damaged, defective, or misprinted by our fault.

5. Return Shipping & Address

If you need to physically return a product, please contact our customer support team first at [email protected]. We will review your request and provide you with the correct return shipping address or a prepaid return label if applicable.

  • Important Note: Please do not mail any items back to the address listed on your shipping label or our corporate office without prior approval from our support team, as they cannot be processed for refunds there.
  • Depending on your location, the time it may take for your exchanged product to reach you may vary.

6. Refund Process

Once your return request or photo evidence is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.). You will usually receive the funds in your account within 5-7 business days, depending on your bank or payment gateway’s processing times.

Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account or contact your credit card company first, as it often takes some processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please reach out to us at [email protected].

Contact Us

For any questions regarding our return and refund practices, please contact us:

  • Email: [email protected]
  • Phone: +1 (607) 261-1719
  • Address: 2714 Van Buren Pl, Los Angeles, California 90007, United States
  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)